General FAQs, along with billing and troubleshooting FAQs.IVPN offers the following support options: We checked in later in the day and they were available for live chat Their live chat was not available at the time of testing this feature, which was 11:30-11:30am EST on a Thursday, so we sent a message via the live chat box and did not get a reply for several hours. We were excited when we read on their homepage that they offer 24/7 support, but simply contacting them ourselves proved that this isn’t the case. We can only think of one other provider which allows you to pay with cash, which is the most anonymous way to pay for, well, anything. You can pay with PayPal, Credit Cards, BitPay (for Bitcoin), and cash. What really go to our attention here was their payment options. This is an issue which we feel they must address as they just don’t offer the best service around, yet they’re charging more than most providers. These plans are all far above the costs of those on our cheapest VPN providers list, and even more than the top providers we review. One year: $8.33 per month, $100 billed yearly.Quarterly: $13.33 per month, $40 billed quarterly.One month: $15 per month, billed monthly.We have found IVPN to be a bit more expensive than other VPNs, and think they’re currently overpriced for their size: Considering that they have 3 servers for all of Asia, none in Africa, and one in all of South America, this could be a very real issue. While you’re sure to get decent speeds from VPNs nearby, particularly in the USA and Europe, those who need to connect to a distant VPN are going to be frustrated. Independent testing has shown that their server speeds can be a bit hit or miss. They do this with no speed throttling as well. They claim to do this with ‘enterprise level’ servers which can handle the loads of multiple connections going through heavy encryption. Their biggest claim is being able to optimize their servers to the point of offering gigabit connections. IVPN have an entre page dedicated solely to their claims for how fast their VPN service is. With one server in Australia, those living down under will want to choose a better VPN for Australia from our list. They do cover some of the more desirable countries for geo-blocking, but they lack the numbers of bigger providers who can offer more options to expatriates from anywhere in the world trying to experience their home Internet’s unique content. They currently only have around 39 servers in 28 countries, with more than their fair share of servers in cities across the USA. This is the area where IVPN really needs to improve if they want to be competitive with larger providers. Their allowance of torrents further indicates that they are truly a private VPN with no restrictions. It’s also impressive that they support NAS, Linux, and routers. These are the features which are usually associated with larger providers, so it’s possible that they could grow at some point soon. Support for Windows, Mac, iOD, Android, Linux, Routers, and NAS.Multi-hop VPN service, which further obscures a user’s location.IVPN has some decent features for a smaller provider, which we believe could help them grow: If they fix these issues they could see themselves ranked highly in our list of the Top 10 VPN providers. They have also been found to have speed issues, especially outside of the USA and Europe. This makes it less than ideal for geo-unblocking, or finding a local server if you’re not from these areas. Their server network is very limited, and only really covers North America (focusing heavily on the USA) and Europe. We’re not going to say that IVPN reviews poorly, but they do come across as average despite these two quirks. Second, their location in Gibraltar means that they are under the 2004 Data Protection act, which states that businesses must respect user data, and also allows people to request the data which is being collected about them. First, they don’t require any personal information to sign up for their service, which can be a big help for those who truly want anonymity online. Two unique quirks make IVPN private in ways that other VPNs are not. Their website is sharply designed, easy to navigate, and makes them look quite professional. They highly emphasise their dedication to privacy and security, and claim to not log any of your data. IVPN, who parents company is Privatus Limited, was founded in 2009 in Gibraltar.
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